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Digital Transformation: A Fundamental Shift in People, Process and Technology

CCNG member The Northridge Group, Marriann Cole, Operational Excellence Officer, explains how to launch your business into the digitally transformed age by compiling tools and expertise that will allow you to look at data more comprehensively and commit to decision-making based on those analytics.

Digital Transformation: A Fundamental Shift for How a Business Thinks About Its People, Processes, and Technology.
Recorded May 21 2020 8 mins
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Presented by
Marriann Cole, Operational Excellence Officer, The Northridge Group
Presentation preview: Digital Transformation: A Fundamental Shift in People, Process and Technology

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Digital Transformation: A Fundamental Shift in People, Process and Technology
  • Live at: May 21 2020 3:30 pm
  • Presented by: Marriann Cole, Operational Excellence Officer, The Northridge Group
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