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How Contact Centers Can Win in a Post-COVID World

Contact center and customer care industry leaders Donna Fluss - DMG Consulting, Brian Gillman, and Tom Furr from Vonage discuss perspectives on how contact centers deal with the challenges in a post-COVID world.
Recorded May 21 2020 59 mins
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Presented by
Donna Fluss, Brian Gilman, Tom Furr
Presentation preview: How Contact Centers Can Win in a Post-COVID World

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: How Contact Centers Can Win in a Post-COVID World
  • Live at: May 21 2020 4:45 pm
  • Presented by: Donna Fluss, Brian Gilman, Tom Furr
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