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Riding the AI Wave in Customer Service

Linda Crawford - CEO, Helpshift, and Kate Leggett - VP, Principal Analyst, Forrester Research, discuss Riding the AI Wave in Customer Service: a pragmatic approach to contact center transformation.
Recorded May 28 2020 57 mins
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Presented by
Linda Crawford, Kate Leggett
Presentation preview: Riding the AI Wave in Customer Service

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Riding the AI Wave in Customer Service
  • Live at: May 28 2020 9:40 pm
  • Presented by: Linda Crawford, Kate Leggett
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