Work Smarter, Not Harder – Improving your contact center operations

Presented by

Mariann McDonagh, Chief Marketing Officer at inContact

About this talk

Looking to streamline your overall contact center operations while simplifying your life…well look no further! Listen to the interview between David Hadobas, President of CCNG, and Mariann McDonagh, Chief Marketing Officer at inContact, as they discuss why attending a Problem Solved Tour event is the key to transforming your contact center and transition to a smarter way of working.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.