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3 Best Practices to Engage Employees During Onboarding

CCNG partner Aggregage talks with HR leader Lilith Christiansen, Chief Strategy & Product Officer at SilkRoad Technology, about keys to successful onboarding of employees.
Recorded Jun 10 2020 48 mins
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Presented by
Lilith Christiansen, Chief Strategy & Product Officer, SilkRoad
Presentation preview: 3 Best Practices to Engage Employees During Onboarding

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: 3 Best Practices to Engage Employees During Onboarding
  • Live at: Jun 10 2020 4:25 pm
  • Presented by: Lilith Christiansen, Chief Strategy & Product Officer, SilkRoad
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