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Conquering CX Through Workforce Engagement

CCNG partner Aggregage talks with Government Customer Experience Professionals (GovCXP) Management Consultant, Rosetta Carrington Lue, about the intersection of workforce engagement and customer experience.
Recorded Jun 10 2020 47 mins
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Presented by
Rosetta Carrington Lue
Presentation preview: Conquering CX Through Workforce Engagement

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Conquering CX Through Workforce Engagement
  • Live at: Jun 10 2020 5:10 pm
  • Presented by: Rosetta Carrington Lue
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