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Set Employees Up for Success Using Onboarding to Increase Engagement & Retention

CCNG partner Aggregage speaks with HR leader and consultant Jennifer Currence, President of The Currence Group LLC, to discuss keys to onboarding success.
Recorded Jun 11 2020 54 mins
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Presented by
Jennifer Currence, President, The Currence Group
Presentation preview: Set Employees Up for Success Using Onboarding to Increase Engagement & Retention

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Set Employees Up for Success Using Onboarding to Increase Engagement & Retention
  • Live at: Jun 11 2020 8:10 pm
  • Presented by: Jennifer Currence, President, The Currence Group
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