CCNG and the benefits of Community Membership...

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Presented by

Rich Hand, Director of Community Membership and Publications

About this talk

Benefits for CCNG members to add the Community Membership package.... Rich Hand, Director of Community Membership and Publications for Contact Center Association talks with CCNG CEO David Hadobas about the value to CCNG members with the online Community Membership package...expanding online access to other members, member generated content, weekly e-News and the new e-Magazine INBOUND, for contact center professionals.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.