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Work from Home Case Study - Amplity Health Contact Center Operations

Listen as the J.D. Power CX team talks with Rob Selvaggi, Sr. Director Contact Center at Amplity Health, to discuss the success from Amplity Health's work-from-home program.
Live online Aug 13 6:00 pm UTC
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Presented by
Rob Selvaggi, Sr Director Contact Center, Amplity Health; Mark Miller, JD Power
Presentation preview: Work from Home Case Study - Amplity Health Contact Center Operations

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Work from Home Case Study - Amplity Health Contact Center Operations
  • Live at: Aug 13 2020 6:00 pm
  • Presented by: Rob Selvaggi, Sr Director Contact Center, Amplity Health; Mark Miller, JD Power
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