2021 Industry Expert Contact Center Predictions

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Presented by

Roger Lee, VP Customer Success, Gridspace; Richard Kenny, Sr Mktg Mgr-Contact Center, Poly; Ron Owens, SVP Operations, Avtex

About this talk

In case you missed the original live recording of this CCNG Fireside Chat, we invite you to register and join us for the replay. The new year is here and it's time to plan for the ever changing needs within our industry. Join CCNG's Fireside Chat for an interactive and energetic discussion as CCNG members share insights and predictions for 2021. Industry experts from Avtex, Poly, and Gridspace will share what they have learned in 2020 to help us prepare for 2021. Each participant will provide recommendations on how to address people, process, technology, and strategy as we continue to serve the needs of our employees and customers in an ever-changing customer service business environment. You will walk away with a revised vision for 2021 and actionable steps to take to better provide for your employees and customers alike. Learn how to address, manage and utilize: *People *Process *Technology *And Implementation Strategies for 2021 ...

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.