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Why Contact Center Security Matters?

If you’re evaluating new contact center technology, security may not be your first concern. But, eventually you are going to need to ‘prove’ that the cloud-based provider you are considering will keep your most valuable asset, your customer data, secure. Join us when David Hadobas, President of CCNG, interviews Scott Welch, Chief Operating Officer and Chief Security Office at inContact as he asks the tough questions about security in the cloud.
Recorded May 14 2012 26 mins
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Presented by
Scott Welch, Chief Operating Officer and Chief Security Office at inContact
Presentation preview: Why Contact Center Security Matters?

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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.

Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.

This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.

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  • Title: Why Contact Center Security Matters?
  • Live at: May 14 2012 9:00 pm
  • Presented by: Scott Welch, Chief Operating Officer and Chief Security Office at inContact
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