Member Talk - Why Performance Based Training Requires Automation Now

Presented by

Dan McCann, CEO, SymTrain

About this talk

CCNG member Dan McCann of SymTrain discusses a recent study of 100 contact center managers on the topic of performance based training and how/why automation is needed. This study was featured in a subsequent white paper which may be downloaded from the attachments tab.

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (360)
Subscribers (8716)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.