State of the Call 2021

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Presented by

Alex Algard, CEO, Hiya

About this talk

Did you know that 94% of unknown calls go unanswered? Or that customers prefer to be contacted by voice by their financial, insurance, and healthcare providers? Hiya analyzes more than 13 billion calls each month and recently conducted a market survey of consumers and businesses to give you the full picture of the state of the call in 2021. During this webinar Hiya CEO, Alex Algard, discusses Hiya's annual report results on the key voice call trends identified for 2021.

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