5 Ways to Deliver Brag-Worthy Customer Service in Your Contact Center

Presented by

Jennifer Waite, Product Marketing Manager, inContact

About this talk

Join CCNG partner inContact and hear from Jennifer Waite, Product Marketing Manager as she shares ways to deliver brag-worthy customer service in your contact center. When customers are unhappy about customer service, more and more of them are turning to sites like Twitter and Facebook to make those complaints public. A misstep from a contact center agent can suddenly become an incident that is shared with hundreds, if not thousands of current and prospective customers. In this environment, your company must continually go above and beyond to provide the type of service that is truly brag-worthy. In this webinar, learn how you can deliver brand-building customer service that actually stands out from the norm. Attendees will learn: • How you can leverage your technology to connect with customers in the channel and at the time they want • How your organization can keep taking calls when disaster strikes, even when all those around you have gone dark • Some of the top customer service topics on social media and how you can generate positive buzz for your company • Tools that let your agents deliver customer service that matters with maximum efficiency and effectiveness This is a previously recorded webcast in association with inContact.

Related topics:

More from this channel

Upcoming talks (5)
On-demand talks (367)
Subscribers (8817)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.