Optimize Your Center by Implementing Work At Home

Presented by

Matthew Johnson, Operations Manager - APAC

About this talk

Join CCNG member Matt Johnson as he shares the impact of Work At Home (WAH) and strategies plus lessons learned. WAH is growing fast! Over the last 5 years, atHome population has more than doubled! Technology has increased the associate experience by improving functionality, security and user interface. Many businesses and contact center operations use WAH as an incentive to drive performance. Come hear why!

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.