Customer Contact Center Compensation Survey Success

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Presented by

Randy Pullen - CEO, Michael Coringrato - Director Survey Design

About this talk

Randy Pullen and Michael Coringrato recently visited with CCNG members at the Phoenix, AZ Optimize event to discuss compensation and how to best determine comparative rates for your contact center operation, regardless of location, vertical or size. Listen to this webcast and learn how WageWatch can help you compare wages for home-based agents to facility-based agents. Competition for key talent will be at its highest levels since 2008 and your competitors will be giving the largest wage increases in several years. Now is the time to review where your pay practices, incentives, and merit pay ranks in the marketplace. Want to? We have the data that counts for 85 job titles. You’re clicks away from accessing the most comprehensive compensation market research in the industry. WageWatch announces its 2012 Customer Contact Compensation Survey is now open, see WageWatch.com for details. For more information on the CCNG Optimize events, webcasts and speaker content, please see - OptimizingCustomerContact.com.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.