Presented by
Eric Berg, CEO, ContactCenterPro Consulting
Work Streams Affected by Work at Home - Moving From Emergent to Best-in-Class
About this talk
In 2020 we all had to move fast in order to ensure our customers received the level of service they needed. Now that things have leveled off, many companies are looking at their long term plans and realizing they need to review all work streams affected by moving to a work from anywhere model and either modify or improve their technology and standard operating procedures.
Join us for this interactive discussion in which we will share:
*An overview of all work streams affected by a work from anywhere model
*How you can move from emergent to best-in-class with your remote workforce
Contact Center & Customer Care Best Practices
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CCNG member topics for contact center& customer care professionals
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners.
Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience.
This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.