Work Streams Affected by Work at Home - Moving From Emergent to Best-in-Class

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Presented by

Eric Berg, CEO, ContactCenterPro Consulting

About this talk

In 2020 we all had to move fast in order to ensure our customers received the level of service they needed. Now that things have leveled off, many companies are looking at their long term plans and realizing they need to review all work streams affected by moving to a work from anywhere model and either modify or improve their technology and standard operating procedures. Join us for this interactive discussion in which we will share: *An overview of all work streams affected by a work from anywhere model *How you can move from emergent to best-in-class with your remote workforce

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