How Real-Time AI will Transform the Call Center

Presented by

Scott Stephenson, Co-Founder, CEO Deepgram

About this talk

Real-time speech transcription, analysis, and enablement is now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call. In this session, you will: - Discover opportunities for agent enablement tools to increase first call resolution - Learn about advances in Conversational AI/Voicebots to reduce agent load - See how sales can use real-time transcription to identify upsell opportunities and increase revenue - Envision what the call center of the future would look like with real-time AI solutions

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