The Cure for Contact Center Frustration

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Presented by

Robert Bradshaw, President, Got/IT

About this talk

For too long, contact centers have been unable to continuously and precisely value the true cost of decisions across each contact channel and team in a way that is actionable, understood by everyone from C-level to agent, and manageable. Financial efficiency measures the true cost of decisions before committing, enabling contact centers to improve existing resource engagement and productivity upwards of 70% in less than 12 months. Join us for this interactive conversation as we share: *How to improve productivity upwards of 70% in less than 12 months *How to learn the true cost of decisions before committing *How to continuously outperform any threat of outsourcing

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