The Real Value of Great Communication

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Presented by

Deken Willmore, Director of Enterprise Sales, Emmersion

About this talk

The real value of communication comes from being understood and understanding others via verbal or written communication. Bad CSAT scores are most often tied back to bad/poor communication. If an organization can eliminate variability in someone's speaking proficiency, it directly impacts the type of attrition and bad hires that are happening. Having a resource to accurately screen and filter, with 3rd party objectivity, gives organizations the confidence they need to deliver better customer experiences.

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