The Real Value of Great Communication

Logo
Presented by

Deken Willmore, Director of Enterprise Sales, Emmersion

About this talk

The real value of communication comes from being understood and understanding others via verbal or written communication. Bad CSAT scores are most often tied back to bad/poor communication. If an organization can eliminate variability in someone's speaking proficiency, it directly impacts the type of attrition and bad hires that are happening. Having a resource to accurately screen and filter, with 3rd party objectivity, gives organizations the confidence they need to deliver better customer experiences.
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (223)
Subscribers (9057)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.