AI Regulation and the Contact Center

Presented by

Vince Lynch, CEO and Owen McGrath, Head of Sales, IV.AI

About this talk

What do Facebook, a COVID19 prediction model, and Bronx Honda all have in common? All three were specifically referenced in a recent FTC announcement aimed to encourage “truth, fairness and equity” in the use of AI. That same week, the European Union proposed comprehensive AI regulation as well. What this likely means is that regulation is coming to AI soon, and it's now a great opportunity to talk about the negative outcomes that can arise from poorly implemented AI. Specifically, how do we spot bad actors in AI overhyping what the technology can do? And how can we ensure the AI systems we implement are not flawed by human bias? Join CCNG President and CEO, David Hadobas, along with Vince Lynch and Owen McGrath of IV.AI as they dive into: What might upcoming AI regulation in the US look like? For those in the contact center that have or are considering implementing AI technologies, what do they need to know? What can industry stakeholders do to ensure they’re implementing best practices? How do we conduct due diligence on AI vendors?

Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (360)
Subscribers (8722)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.