In the age of big data, it’s never been easier to access customer data. But activating your call center data to extract actionable insights, that’s another story.
CCNG member and contact center leader Peter Iansek, CEO of Operative Intelligence, talks with Nayan Mehta, Head of Customer Success at Replicant about:
- Modern and effective ways to unpack your contact center data
- A framework for understanding call flows ripe for automation
- Real-world examples of how data insights unlocked 40% call center savings through operational efficiency