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Optimizing Customer Experience using Analytics & Virtual Call Agents

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Patrick Botz, VP Workforce Optimization, VPI
Hear from Patrick Botz, VP of Workforce Optimization at VPI as he reviews highlights from his keynote presentation at the CCNG Optimize Event on Contact Center Quality and Performance Optimization Best Practices...including questions from the CCNG membership.
Jun 22 2012
20 mins
Optimizing Customer Experience using Analytics & Virtual Call Agents
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  • Title: Optimizing Customer Experience using Analytics & Virtual Call Agents
  • Live at: Jun 22 2012 5:00 pm
  • Presented by: Patrick Botz, VP Workforce Optimization, VPI
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