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Optimizing Customer Experience using Analytics & Virtual Call Agents

Hear from Patrick Botz, VP of Workforce Optimization at VPI as he reviews highlights from his keynote presentation at the CCNG Optimize Event on Contact Center Quality and Performance Optimization Best Practices...including questions from the CCNG membership.
Hear from Patrick Botz, VP of Workforce Optimization at VPI as he reviews highlights from his keynote presentation at the CCNG Optimize Event on Contact Center Quality and Performance Optimization Best Practices...including questions from the CCNG membership.
Recorded Jun 22 2012
20 mins
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Presented by
Patrick Botz, VP Workforce Optimization, VPI
Presentation preview: Optimizing Customer Experience using Analytics & Virtual Call Agents
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  • Title: Optimizing Customer Experience using Analytics & Virtual Call Agents
  • Live at: Jun 22 2012 5:00 pm
  • Presented by: Patrick Botz, VP Workforce Optimization, VPI
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