Contact Center Worth, a CCNG Member Town Hall

Presented by

Todd Hixson, Operations Mgr; Jesse Jackson, Director Product Support; Beatrice Perry, President

About this talk

Is budget planning a battle? Listen as CCNG Members from Intuit, RealPage, & The Perry Group share their best practices for building ROI formulas, planning budgets, justifying staffing costs, and winning over the Finance team. Find out what first thing they would do with unlimited budget. #CCNGthall

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.