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Fixing the Mistakes, a CCNG Member Town Hall

Oops! We all make mistakes. Listen as CCNG Members share best practices to minimize the impact on customer service and the bottom line. Staffing, technology, and procedures are addressed. Find out the one mistake they wish they would never see again! #CCNGthall
Oops! We all make mistakes. Listen as CCNG Members share best practices to minimize the impact on customer service and the bottom line. Staffing, technology, and procedures are addressed. Find out the one mistake they wish they would never see again! #CCNGthall
Recorded Jun 26 2012
44 mins
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Presented by
Rod Hood, VP Contact Center Operations; Beatrice Perry, President; Justin Robbins, Mgr, Training & Guest Experience
Presentation preview: Fixing the Mistakes, a CCNG Member Town Hall
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  • Title: Fixing the Mistakes, a CCNG Member Town Hall
  • Live at: Jun 26 2012 3:30 pm
  • Presented by: Rod Hood, VP Contact Center Operations; Beatrice Perry, President; Justin Robbins, Mgr, Training & Guest Experience
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