Fixing the Mistakes, a CCNG Member Town Hall

Presented by

Rod Hood, VP Contact Center Operations; Beatrice Perry, President; Justin Robbins, Mgr, Training & Guest Experience

About this talk

Oops! We all make mistakes. Listen as CCNG Members share best practices to minimize the impact on customer service and the bottom line. Staffing, technology, and procedures are addressed. Find out the one mistake they wish they would never see again! #CCNGthall

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.