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Adapting to the Next Generation of Customer Experience

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Lauren Ziskie, Chief Engagement Officer - Dialogue Marketing
CCNG talks with Lauren Ziskie, Chief Engagement Officer at Dialogue Marketing about the transition from Call Center to Contact Center to Customer Engagement Center to support the Next Generation of Customer Service.
Jul 20 2012
22 mins
Adapting to the Next Generation of Customer Experience
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  • Title: Adapting to the Next Generation of Customer Experience
  • Live at: Jul 20 2012 5:00 pm
  • Presented by: Lauren Ziskie, Chief Engagement Officer - Dialogue Marketing
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