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Adapting to the Next Generation of Customer Experience

CCNG talks with Lauren Ziskie, Chief Engagement Officer at Dialogue Marketing about the transition from Call Center to Contact Center to Customer Engagement Center to support the Next Generation of Customer Service.
CCNG talks with Lauren Ziskie, Chief Engagement Officer at Dialogue Marketing about the transition from Call Center to Contact Center to Customer Engagement Center to support the Next Generation of Customer Service.
Recorded Jul 20 2012
22 mins
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Presented by
Lauren Ziskie, Chief Engagement Officer - Dialogue Marketing
Presentation preview: Adapting to the Next Generation of Customer Experience
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  • Title: Adapting to the Next Generation of Customer Experience
  • Live at: Jul 20 2012 5:00 pm
  • Presented by: Lauren Ziskie, Chief Engagement Officer - Dialogue Marketing
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