Cloud Based Solutions, the Contact Center and Future of AI

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Presented by

Vince Lynch, CEO, IV.AI and Owen McGrath, Head of Sales, IV.AI

About this talk

David Hadobas of CCNG talks with Vince Lynch and Owen McGrath of IV.AI about the current state of AI in the contact center ... specifically if the technology lends itself to working effectively on a SaaS model. We will discuss topics including: *The training of AI models in client on-boarding *The human component to effective implementation *The common causes of ineffective AI in the contact center

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.