Video in the Call Center - Is the Picture Clear?

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Presented by

Richard Kenny, Senior Product Marketing Manager, Contact Center, Poly

About this talk

Research firm Metrigy reports a 15.8% growth in 2021 in the use of video as a component of customer interactions, with significant increases in revenue, customer ratings and agent productivity among adopters. Join Richard Kenny, Poly's Contact Center Marketing lead, and CCNG's CEO David Hadobas, as they discuss their observations and predictions concerning video in the Contact Center in a refreshingly open, interactive (and slide-free!) conversation.
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