Video in the Call Center - Is the Picture Clear?

Presented by

Richard Kenny, Senior Product Marketing Manager, Contact Center, Poly

About this talk

Research firm Metrigy reports a 15.8% growth in 2021 in the use of video as a component of customer interactions, with significant increases in revenue, customer ratings and agent productivity among adopters. Join Richard Kenny, Poly's Contact Center Marketing lead, and CCNG's CEO David Hadobas, as they discuss their observations and predictions concerning video in the Contact Center in a refreshingly open, interactive (and slide-free!) conversation.
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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.