Member Town Hall - Serve As They Want To Be Served

Presented by

David Reed, President, Customer Centered Consulting Group

About this talk

CCNG member David Reed, President of Customer Centered Consulting Group, kicks off this Town Hall and facilitates a discussion on Serve as They Want to be Served. We live in an interesting time period with the advances in technology of the last 20 years. As service providers we have to meet people where they are and give them options to obtain support using the tool(s) they are most comfortable with. This also includes the manner in which we engage a customer and how we speak to them.
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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.