Crowdsourcing Employee Engagement

Presented by

Amas Tenumah, VP Contact Center Operations, Teleflora

About this talk

Join the conversation with Amas Tenumah, Vice President Contact Center Operations with Teleflora as he discusses his approach and the benefits to allowing your customers to engage with frontline staff.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.