Motivating and Engaging Employees in a Remote Environment

Presented by

Ed Ariel

About this talk

CCNG member Ed Ariel, Vice President Customer Service, kicks off this Town Hall and facilitates a discussion on Motivating and Engaging Employees in a Remote Environment. Our conversation centers around: - Developing a lasting, effective post-pandemic work-from-home (WFH) strategy with employee experience in mind; - Exploring fundamental success factors in WFH policies for service and support; and - Key metrics to monitor for lasting WFH strategy success.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.