Member Town Hall

Presented by

Darrius Jones - Exec VP, Chief Strategy Ofcr, and Interim CMO, Poly

About this talk

This virtual Town Hall video call is an open forum for all members to address current issues, challenges, and priorities, and to share success stories. The goal of this virtual Town Hall is that each member will walk away with one thing to begin implementing now. CCNG member Darrius Jones will help kick off this Town Hall virtual event and will facilitate our discussion with a focus on Hybrid Working.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.