Member Town Hall: Re-Ignite Employee Engagement, Performance, & Retention

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Presented by

Greg Salvato, Kirstyn Sansom

About this talk

A CCNG Member Town Hall - The Trust Factor: What Contact Center Leaders Must Do to Re-Ignite Employee Engagement, Performance, and Retention. Contact center industry leaders Greg Salvato and Kirstyn Sansom drive a conversation with CCNG members on this timely topic of employee wellness....and the responsibilities and opportunity in front of contact center leaders. Survey research from Edelman, Gallup, Work Institute, and others underscores the extent of societal distrust that has developed during the past several years and its negative impact on critical business success measures such as morale, engagement, and turnover. During this CCNG Town Hall, we'll discuss the current trust landscape within the contact center context and explore solutions CCNG members are using now, or should consider, to create high-trust cultures.
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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.