Automation and AI can feel like the answer to many of today’s obstacles such as the labor shortage, agent burnout, extended wait times, and a less-than-stellar customer experience. While automation in the contact center certainly can alleviate frustrations, it is not as simple as flipping a switch to make it all go away.
In this Town Hall, CCNG member Adam Rennert, President at InflowCX, kicks things off and facilitates our discussion on How to Best Leverage Automation in Your Contact Center.