Executive Dialogues - How to Lead and Motivate a Weary Workforce

Logo
Presented by

Vicki Brackett, Author and Founder/Creator of Virtual Live Labs

About this talk

CCNG Member Vicki Brackett leads a conversation with senior leaders to discuss the issue of workforce motivation going into year two of the pandemic and the work-from-home model. As we head into 2021, both you and your team may be feeling foggy, cranky, and fatigued. A continuing health pandemic, disrupted work environment, economic uncertainties, and social unrest are sapping our energy and enthusiasm. The adrenaline of battling the first wave is over and "getting back to normal" seems a distant proposition. Getting through the next phase may be the toughest leadership challenge of all. What should you do when assurances that "we're all in this together" are met with skepticism and fatigue? What can we do as leaders ... for your team(s) and for the front line? This interactive Executive Dialogue will explore strategies and ideas in a facilitated, roundtable format, featuring insight from industry thought leaders and personal experience from executive colleagues. Lon Hendrickson, Executive Director CCNG Magnet Program, will host this virtual event. Vicki Brackett, Founder of Virtual Live Labs and author of The Leadership Toolbox, will kick off the discussion. Attendees are encouraged to participate with questions and insight.
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (223)
Subscribers (9059)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.