Turning Your Call Center into a Resource Pool for the Enterprise

Presented by

Leslie Brooks, Director, Kroger Support Center in Cincinnati, OH

About this talk

CCNG talks with Leslie Brooks, Director of Kroger's Support Center operations about how they have successfully turned their call center into an HR resource pool for many different departments within the Kroger enterprise. Hear from Leslie as she explains how you can best understand the benefits and manage the inherent challenges. Leslie recently shared her perspectives at the CCNG Executive Summit ... ExecSummit.com for details on this event.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.