Employee Engagement, are we still tripping over the same rocks?

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Presented by

Vicki Brackett, Kevin Zyskowski

About this talk

Member Town Hall- Employee Engagement, are we still tripping over the same rocks? Listen to CCNG Members Vicki Brackett and Kevin Zyskowski lead a discussion on improving employee engagement with the attending 50+ members on this Town Hall event. Through three case studies they will teach us how to optimize our processes to keep employees engaged through onboarding and training, scheduling, and career development.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.