Member Town Hall - Let’s talk about ChatGPT in the Contact Center

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Presented by

Fred Stacey, Adam Boelke

About this talk

ChatGPT has captured the attention of everyone by smashing record adoption rates globally. CCNG members and veteran contact center leaders Fred Stacey and Adam Boelke lead CCNG members through a discussion of the impact and future of ChatGPT in contact centers. Several CCNG members share their thoughts, questions, concerns and perspectives throughout this session.
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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.