CCNG member Michelle Crotty, VP of RemX Contact Center Solutions talks AI with fellow member Casey Kostecka, President of DialAmerica and Founder of TouchPoint One. With over 35 years in the contact center, Casey has seen many changes in how companies utilize technology to ensure an exceptional customer experience. He is a visionary in the realm of artificial intelligence and customer engagement, and during this session, Casey will will share an introduction to the benefits, challenges, and future trends of AI in the Contact Center.