AI 101 for Contact Center Leaders

Presented by

Casey Kostecka, Michelle Crotty

About this talk

CCNG member Michelle Crotty, VP of RemX Contact Center Solutions talks with fellow member Casey Kostecka, President of DialAmerica and Founder of TouchPoint One. With over 35 years in the contact center, Casey has seen many changes in how companies utilize technology to ensure an exceptional customer experience. He is a visionary in the realm of artificial intelligence and customer engagement, and during this session, Casey will will share an introduction to the benefits, challenges, and future trends of #AI in the Contact Center.
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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.