In a recent CCNG Member Town Hall, Kathleen Gramzay lead a discussion on how resilience can be the linchpin of workplace sustainability and the impact on contact center and customer support Operations.
Leaders are facing a myriad of challenges today. Burned-out employees, retention and
recruitment challenges, higher benefit, DE&I, and social responsibility expectations, in addition to market and supply chain concerns. How can a resilience strategy help leaders anchor their organizations for sustainable success?
This discussion addresses:
• The role of resilience as it relates to today’s leadership challenges
• Why resilience is a leadership mission more than an HR initiative
• Why executing a resilience strategy makes economic and cultural sense
• 3 Key components to implementing a resilience strategy