How To Engage & Ignite Your Organization For Exceptional CX Technology Execution

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Presented by

Kelly Sigmon, CEO of KMS CX Solutions

About this talk

In this recent CCNG member Town Hall, Kelly Sigmon, former Vice President of Customer Experience at the United States Postal Service and CEO of KMS CX Solutions, shares her insights and experience on successful technology implementation. Your organization approved your business case to purchase and deploy new customer facing technology. Now starts the real work – ensuring you have a successful implementation that exceeds expectations. In this session, you will learn real-world tested techniques to have an engaged, exceptionally executed program using an easy to follow six-step process. Discussion includes research, case studies, and executable information.
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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.