In this recent CCNG member Town Hall, Kelly Sigmon, former Vice President of Customer Experience at the United States Postal Service and CEO of KMS CX Solutions, shares her insights and experience on successful technology implementation.
Your organization approved your business case to purchase and deploy new customer facing technology. Now starts the real work – ensuring you have a successful implementation that exceeds expectations. In this session, you will learn real-world tested techniques to have an engaged, exceptionally executed program using an easy to follow six-step process. Discussion includes research, case studies, and executable information.