Best Practices to Deliver High Value CX

Presented by

Nate Brown / Ryan Bradley

About this talk

CCNG November Town Hall: Best Practices to Deliver High Value CX As CX leaders, it is so critical that we can demonstrate the value of the work and earn allies across the organization. Join this dynamic discussion, hosted by Ryan Bradley and Nate Brown, on how to ensure your experience metric set is as relevant and helpful as possible.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.