Eliminate Extra Costs and Customer Frustration Caused by Self-Service Failures

Presented by

Brian Spraetz, Senior Manager, Product Marketing, Enkata

About this talk

Hear from CCNG Partner, Enkata, on the topic of Optimizing Self-Service Performance ... a topic they will be discussing at the upcoming CCNG 2013 Optimize Series. OptimizingCustomerContact.com for events and details.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (383)
Subscribers (8936)
CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.