What can Contact Centers learn from Doctors about the Customer Experience?

Presented by

Jim Rembach, Customer Relationship Metrics

About this talk

In this recorded webcast, CCNG member Jim Rembach shares with you a very important lesson that doctors can teach and that all contact center leaders want to learn. This secret is has been known to only a very few successful contact center leaders despite the fact that everybody has the chance to leverage it. The lessons doctors are teaching us can impact not only your contact center but the industry as a whole. So, what is it? Watch and see.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.