5 Steps for Better Contact Center Talent Selection

Presented by

Jeff Furst, CEO/Founder FurstPerson

About this talk

Join CCNG partner and long time CCNG advocate Jeff Furst, CEO/Founder FurstPerson as he shares with you 5 key insights gleaned from years of helping global call centers improve their talent selection process. Jeff’s insights will help you forecast the future of your company by improving the retention and performance of the new hires into your organization. You will learn more about the importance of focusing on alignment between HR, Training and Operations along with the role played by assessments and technology. By following this outline you can help improve the profitability and overall business of your organization and will learn from one of the industries key thought leaders on what is driving some of today’s most successful organizations.

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CCNG receives ongoing feedback from our management members in contact center and customer care about the relative hot issues they are most interested in discussing with peers. We bring these Hot Topics to you with regular webcast content provided by our members and partners. Managing your contact center operations to achieve exceptional customer care in your organization requires access to information about the technology, processes, human capital management, and peer knowledge & experiences. CCNG members share their experience and best practices in how they manage customer care in their enterprise contact center operations to improve the overall customer experience. This channel features webcast presentations by thought leaders and award-winning operations who cover the key topic areas in this increasingly changing and dynamic field.