Measure the Right Things the Right Way

Presented by

Lynn Hunsaker

About this talk

Goals can easily be derailed by tracking the wrong metrics. Stay on track for high ROI by making sure your key performance indicators (KPI) are linked to the big picture, actionable, predictive and sustainable. These tips motivate improvements in customer experience as well as ANY business or personal objectives. * Sign-up for ClearAction newsletter! *

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Tips for customer focus and profitability, preventing customer hassles, high ROI on customer data, earning positive word of mouth, and building customer loyalty.