Customer Experience Innovation: Examples of Great Successes

Presented by

Lynn Hunsaker

About this talk

Improving customer experience is of course the intent of most innovations -- some companies have gotten it right, and others, not yet. Learn from the masters of innovation on customer experience dimensions: what works best for the circumstances, how to keep customer-focused creativity rolling.

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Customer Experience Optimization
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Tips for customer focus and profitability, preventing customer hassles, high ROI on customer data, earning positive word of mouth, and building customer loyalty.